If you're experiencing a problem with our software
product Health-Minder, we want to know about it! We will be very grateful if you
will please fill out and submit the following problem report
form. You may also want to check out our list of known
problems.
If what you want to tell us is really more of a suggestion or a request
for enhancement, please use our suggestion form instead.
All suggestions are welcome.
When you submit your problem report, it will be entered into our database for tracking
purposes. It will be associated with the account name under which you accessed this web.
After an initial assessment by our support department, the resolution of the problem will
be assigned to an appropriate engineer. Periodically we will post notices regarding
problems reported by our customers in the Known Problems
section of this page, and tips or workarounds on the FAQ page.
Please be as specific as possible when describing the problem.
We may need to contact you for more information, such as if we have trouble
reproducing the problem you describe. Be sure to include your e-mail
address.
The following is a list of some known problems with our software; we are working to
correct them for the next release.
Version 1.22 Enter an amount of zero in the Refund section
caused "Illegal" message. This has been fixed in Version
2.0.
Deleting the last item of a sorted list of names sometimes caused
re-display problems so that an item in the database did not appear
on the list, even though the data had not been lost. This
problem has been fixed in Version 2.0.
Version 1.21: pushing the Update Pets Checkup button on the
Pet Medical History form sometimes crashed program. This has
been fixed in Version 1.22
Entering an incorrect date format in the Payments form crashed
program. Fixed in Version 1.22, and an error message window is
displayed.
Version 1.1: some users of Windows 95/98 reported problems in printing
to their printer from a report window. Work around: type in the name of a file
(plain text or check Rich Text Format) and save to the file. Open file in your
favorite word processor and print from there. This problem did not occur for users
of Windows 3.1, or NT. This problem has been fixed in Version 1.2 which provides the
TxtPrint utility.
In the Health Resources feature, you may find that some telephone
numbers or Internet addresses become obsolete. This is not a "bug" in the
software, but an inevitable occurrence over time as organizations move or re-organize
their services. The telephone number/Internet address field is editable, and you may
re-enter the correct new number or address if it has been changed.
In the Insurance component, you may find that your managed care or fee
for service plan differs in some way from the questions asked on the data entry form.
Your plan may not have some of the options, or may have an option not listed in the
form. As you can imagine, with so many variations in plan coverage, it is difficult
to devise a data entry form that is both easy to use and comprehensive. We welcome
any suggestions you have concerning the form for describing
plan coverage.
Installing Health-Minder on a Windows NT system: before running the
program hm32.exe, be sure you are not connected to a network, and remove any CD-ROM from
the CD-ROM drive. This will speed installation. If you have downloaded
hm32.exe after Oct 12, 1998, this suggestion can be ignored as the installation program
will search only local drives.
Health-Minder is produced by a member of the Association of Shareware Professionals
(ASP). ASP wants to make sure that the shareware principle works for you. If you are
unable to resolve a shareware-related problem with
an ASP member by contacting the member directly, ASP may be able to help. The ASP
Ombudsman can help you resolve a dispute or problem with an ASP member, but does not
provide technical support for members' products.
Please write to the ASP Ombudsman at 157-F Love Ave, Greenwood, IN 46142 USA, FAX
317-888-2195, or send email to omb@asp-shareware.org.
